Industry insights

Tips, hints, thoughts and observations from IST


Benefits of a monthly service agreement

by IST, Oct 22, 2015

Monthly service agreements work like an insurance policy. For a flat monthly rate you can ensure repair costs throughout the year. In addition to being covered when something breaks down, an agreement might have a preventative maintenance plan, which could include scheduled visits to make sure everything is working properly.

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Digital signage makes good theaters better

by IST, Oct 15, 2015

Imagine. A customer goes to the movies expecting the same old thing: drab posters and dingy lightboxes announce the latest films. An old menu board, dim and faded, advertises weeks-old specials. Everything is fine, but nothing stands out. It gets the job done. But it’s ordinary.

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3 things retailers should know about EMV

by IST, Oct 9, 2015

 October 1st, the much-anticipated deadline for the EMV liability shift, has come and gone. Now, the liability exists with the least EMV compliant party involved. Let’s break down what this means…

 If a business is using technology that is not EMV-compatible and their customer has an EMV enabled card, they are liable for any fraud that results from that transaction.

However, if a business has an EMV-enabled card reader but the bank hasn’t issued the customer an EMV enabled card the bank is liable for fraud.

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Panera Technology Investment Paying Off

by IST, Oct 1, 2015

Restaurant Business recently honored Panera Bread with the Tech Accelerator of the Year award, which is the top technology award in the restaurant industry. Panera received the award for their efforts in expanding the boundaries of how technology is used in-store.

The strategy that Panera has implemented is called Panera 2.0, which began in 2014. Panera is now implementing a mobile app for placing orders to be picked up when most convenient for the customer. They have also added self-service kiosks for customers to place their order, which helps eliminate lines and gives customers an easier way to customize their orders.

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Benefits of digital signage in c-stores

by IST, Sep 24, 2015

Digital signage and menu boards have become an expected feature in quick serve and fast casual restaurants, but convenience stores could benefit just as much from implementing the technology. Since c-stores are changing the way they operate and what they provide, the benefits of signage are essential, especially at the point-of-sale.

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The Do's and Don'ts of Digital Signage

by IST, Sep 10, 2015

If you’ve invested in digital signage, you probably know its pros can go a long way. That being said, if you’re not utilizing your displays correctly, the perks won’t be as noticeable. IST broke down the do’s and don’ts of digital signage to inform you of what you need to do or not do to make the most of your digital signage displays.

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All-tech QSR opens in San Francisco

by IST, Sep 9, 2015

If you think restaurants are incorporating a lot of technology into their businesses lately, we can guarantee a new San Francisco restaurant has them beat.

A start-up restaurant named Eatsa has officially opened its first location. The new restaurant is all technology, meaning customers have zero human interaction during their entire experience.

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Minimum Wage Offensive Could Mean More Technology In Restaurants

by IST, Sep 1, 2015

A ballot initiative to raise minimum wage in restaurants to $15/hour – more than double the current federal minimum wage – could mean restaurants will be turning to technology to save on labor costs.


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Macy's Testing Digital Fitting Rooms

by IST, Aug 21, 2015

We're not sure if this is the future, but check out what Macy's is doing to add to the dressing room experience...

A former Amazon exec’s startup is running a test in a Manhattan Beach, CA Macy’s that mashes up digital screens, mobile and some old-school warehouse ideas to rethink the shopping experience.

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What EMV Credit Card Technology Could Mean for your Fraud Liability

by IST, Aug 18, 2015

EMV chip technology is becoming the global standard for credit card and debit card payments. In case you were unaware, a liability shift will take effect on October 1, 2015 regarding EMV card transactions:

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